Cancellation and Refund Policy

Welcome to SAQAFY!

This Cancellation and Refund Policy outlines the conditions and rules under which cancellations or refund requests may be considered. By placing an order through our website, you agree to abide by the terms set forth below. Please read them carefully before making any purchase on https://saqafy.com, operated by Decent Lifestyle Private Limited.

1. Order Cancellation

Once an order has been successfully placed and confirmed on our website, it is automatically processed for packaging and shipment. Our fulfillment system is designed for prompt service and quick dispatch to ensure timely delivery of products to our customers.

Therefore, we do not accept cancellations once the order is placed and confirmed. This applies to all orders, irrespective of the delivery timeline or payment method chosen.

• We advise all customers to double-check product details, size, quantity, address, and payment method before proceeding to checkout.

• Requests for cancellation due to "change of mind," mistaken order, or incorrect details entered at the time of checkout will not be entertained.

SAQAFY reserves the sole discretion to accept or reject a cancellation request in exceptional cases; however, such decisions are rare and not guaranteed.

2. Refund Policy

At SAQAFY, we follow a strict no-refund policy. Once a payment is made, it is considered final and non-refundable under any circumstances, except for those mentioned in the exceptions below.

We do not offer refunds in the following scenarios:

• If the customer wants to cancel the order after confirmation.

• If the customer claims to have changed their mind after making the purchase.

• If the customer is unsatisfied with the product for personal reasons, such as style, color perception, or fit.

• If the delivery is delayed due to unforeseen issues with courier services, natural calamities, strikes, or other unavoidable circumstances.

• If the customer fails to receive the product due to incorrect or incomplete address details provided at the time of placing the order.

3. Exceptions – Cases Eligible for Return or Compensation

While we do not offer refunds, we may consider returns or replacements under limited and verifiable circumstances. These include:

• Wrong product delivered – If the product received does not match the order placed.

• Damaged product received – If the product is physically damaged during shipping.

• Defective product received – If the product is non-functional or unusable on arrival.

In such cases, the customer must notify us within 24 hours of delivery along with the following:

• A clear unboxing video, from package opening to the point of discovering the issue, without any cuts or edits.

• Photographs of the product received and the external packaging.

• Order ID and full name of the person who placed the order.

Please send this information to support@saqafy.com. Our support team will review your request and respond within 3–5 working days. If approved, a replacement product will be shipped. Refunds will not be issued, even in these scenarios — only replacements are considered.

4. Return Process (Where Applicable)

In cases approved for return, the following terms apply:

• The product must be returned in its original condition with all tags, packaging, and accessories intact.

• Any product returned without prior approval from our team will not be accepted.

• The customer may be required to ship the item back to our warehouse at their own cost unless otherwise stated by our support team.

5. Product Availability and Changes

In the rare event that a product ordered becomes unavailable or out of stock after the order is placed, we reserve the right to cancel the order and notify the customer. In such a case, the customer may be offered an alternative product or a store credit, at our discretion.

6. Legal Disclaimer

SAQAFY and Decent Lifestyle Private Limited shall not be held liable for any financial or emotional loss caused due to the denial of a refund or cancellation. This policy is clearly stated and made available on our website, and we encourage users to review it thoroughly before completing a transaction.

7. Policy Updates

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. Continued use of the website after such changes will constitute acknowledgment and acceptance of the revised policy.

If you have any questions or require clarification, feel free to contact us at:

📧 Email: support@saqafy.com
🌐 Website: https://saqafy.com